Customer Service Center

A worldwide network of service technicians offers fast and competent support when service is required


Your inquiry will be received via the Thieme Helpline, where a service ticket will be generated and promptly forwarded to our internal department of specialists.

Thieme Helpline:
Monday - Thursday 08:00 - 16:30 Uhr (CET)
Friday 08:00 - 16:00 Uhr (CET)

Phone: +49 (0) 7641 583-112
We help you

Service from the start  

To minimise disruption to your day-to-day operations, we offer you service right from the start. Only the constant availability of your Thieme machine guarantees a smooth order process. That's why our competent service staff are on hand to help and advise you.

Your service benefits

  • Increased machine availability
  • High operational reliability
  • Long service life
  • Preservation of performance
  • Calculable operating and maintenance costs
  • Plannable service dates / planning reliability

Remote maintenance 

Possible for

  • Commissioning
  • Machine relocation
  • Repairs
  • Training
  • Troubleshooting via remote diagnosis

    In the event of machine malfunctions, rapid fault diagnosis is possible via remote access using the router of your Thieme machine or a rental router set. This means that specific assistance can be provided very quickly and worldwide - usually without the need for a service technician on site. Should this nevertheless be necessary, the processing time is significantly shortened by the fault diagnosis already available.

Service via remote maintenance
Maintenance on the THIEME machine

Machine maintenance

Thieme Service Maintenance Agreement SMA (SMA = Service Maintenance Agreement)

Here you can choose from various service packages that are individually tailored to your machinery. This means: top support and calculable costs.

  • Regular service appointment at your premises
  • Machine maintenance
  • Machine repair

We will be happy to put together a customised service offer for your Thieme machinery.

On-site service 

Qualified on-site support from our experienced technicians is essential for specific projects. 

  • Commissioning of the new screen or digital printing system 
  • Modernisation updates
  • Machine relocation
Our experienced technicians will support you on site with their specific expertise, helping to complete each job as efficiently and cost-effectively as possible.
Service directly on site
Ersatzteil Rakelzylinder

Spare parts

Machines and systems must run - reliably and, if possible, without interruption. The availability of suitable spare and wear parts is our top priority.

We ensure that you receive the original parts you need quickly, accurately and as required in the event of an emergency or with a predictable lead time.

  • Long-term availability of spare parts < than 20 years
  • Retrofit management
  • Thieme original spare parts
Spare parts service for your THIEME printing machine

Please send your order as a PDF to the following e-mail address:


The best basis for smooth production


During or after the commissioning of your system, your employees will receive comprehensive training and all the necessary knowledge for operating, monitoring and analysing.

We would be happy to provide you with a customised offer for training in our Technology Centre or on your own Thieme machines.

We train your team