Stanley Leininger
Head of Customer Service
Customer Service Center
A worldwide network of service technicians offers fast and competent support when service is required
Helpline
Your inquiry will be received via the Thieme Helpline, where a service ticket will be generated and promptly forwarded to our internal department of specialists.
Thieme Helpline:
Monday - Thursday 08:00 - 16:30 Uhr (CET)
Friday 08:00 - 16:00 Uhr (CET)
Phone: +49 (0) 7641 583-112
E-Mail: service@thieme.eu
Service from the start
To minimise disruption to your day-to-day operations, we offer you service right from the start. Only the constant availability of your Thieme machine guarantees a smooth order process. That's why our competent service staff are on hand to help and advise you.
Your service benefits
- Increased machine availability
- High operational reliability
- Long service life
- Preservation of performance
- Calculable operating and maintenance costs
- Plannable service dates / planning reliability
Remote maintenance
Possible for
- Commissioning
- Machine relocation
- Repairs
- Training
- Troubleshooting via remote diagnosis
In the event of machine malfunctions, rapid fault diagnosis is possible via remote access using the router of your Thieme machine or a rental router set. This means that specific assistance can be provided very quickly and worldwide - usually without the need for a service technician on site. Should this nevertheless be necessary, the processing time is significantly shortened by the fault diagnosis already available.
Machine maintenance
Thieme Service Maintenance Agreement SMA (SMA = Service Maintenance Agreement)
Here you can choose from various service packages that are individually tailored to your machinery. This means: top support and calculable costs.
- Regular service appointment at your premises
- Machine maintenance
- Machine repair
We will be happy to put together a customised service offer for your Thieme machinery.
On-site service
Qualified on-site support from our experienced technicians is essential for specific projects.
- Commissioning of the new screen or digital printing system
- Modernisation updates
- Machine relocation
Spare parts
Machines and systems must run - reliably and, if possible, without interruption. The availability of suitable spare and wear parts is our top priority.
We ensure that you receive the original parts you need quickly, accurately and as required in the event of an emergency or with a predictable lead time.
- Long-term availability of spare parts < than 20 years
- Retrofit management
- Thieme original spare parts
Spare parts service for your THIEME printing machine
Please send your order as a PDF to the following e-mail address:
parts@thieme.eu
Training
The best basis for smooth production
During or after the commissioning of your system, your employees will receive comprehensive training and all the necessary knowledge for operating, monitoring and analysing.
We would be happy to provide you with a customised offer for training in our Technology Centre or on your own Thieme machines.
Your Contacts
